SMS Terms

These SMS Terms apply to SMS messaging through PUPS Check In by Willetts Technology. PUPS Check In is part of the PUPS Software family of products provided by Willetts Technology.

1. Program Name

Program: PUPS Check In by Willetts Technology.

2. Message Types

Messages may include:

  1. Wellness check-ins.
  2. Satisfaction surveys.
  3. Reminders.
  4. Account notifications.
  5. Service updates.
  6. Customer support messages.

3. Message Frequency and Fees

  1. Message frequency varies based on account configuration and user activity.
  2. Message and data rates may apply.

4. Opt-Out and Help

  1. Reply STOP to opt out of SMS messages at any time. After opting out, no further messages will be sent.
  2. Reply START to re-subscribe after previously opting out.
  3. Reply HELP for help or contact us at support@pupscheckin.com.

5. Consent Requirements

Consent to receive SMS messages is not a condition of purchase, use of services, or receipt of care from a provider organization. Opting out of SMS notifications does not affect a client's ability to receive services from their provider organization. Provider organizations are responsible for obtaining client consent before enabling SMS notifications.

6. Opt-In Workflow

PUPS Check In operates as a B2B SaaS platform. SMS notifications are sent to clients of provider organizations. Before enabling SMS for a client, the provider organization obtains the client's explicit verbal or written consent through its intake, consent, treatment, or electronic health record process. An authorized provider user then enters the client's mobile number and enables SMS within the application only after confirming that consent has been obtained and reviewing the consent disclosure with or on behalf of the client. The client may opt out at any time by replying STOP.

7. Carrier Disclaimer

Carriers are not liable for delayed or undelivered messages.

8. Privacy and Data Sharing

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, except as necessary with service providers who assist in delivering the requested messages (such as SMS delivery providers). This service is not used for affiliate marketing, lead generation, or third-party promotional campaigns.

9. Related Terms

These SMS Terms should be read with our Privacy Policy, Terms & Conditions, EULA, and BAA.

10. Contact

Questions about SMS messaging may be sent to support@pupscheckin.com.

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PUPS Check In

PUPS Check In is part of the PUPS Software family of products provided by Willetts Technology.

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